150+ spam condolence messages per day before Kanshi
Case Study
How Fox & Weeks reclaimed obituary pages from relentless condolence spam
Fox & Weeks needed to protect obituary guestbooks and condolence pages from a constant flood of abusive and irrelevant submissions without making the experience harder for grieving families.
Visit foxandweeks.com100% spam filtering success rate after deployment
Protected a high-sensitivity memorial and obituary experience
Reduced manual cleanup and emotional friction for staff and families
The Problem
Fox & Weeks was receiving more than 150 spam messages per day through condolence and obituary-related submissions. The volume was not just operational noise. It was landing in one of the most sensitive parts of the website, where families and friends were trying to leave real messages of sympathy and remembrance.
The Outcome
After routing those submissions through Kanshi, Fox & Weeks reached a 100% success rate in filtering the spam that had been overwhelming the obituary workflow.
The Story
Fox & Weeks serves families during some of the hardest moments of their lives. Their website is not just a marketing property. It is an active part of how people share condolences, honor loved ones, and participate in remembrance from wherever they are.
That made the spam problem especially damaging. The issue was not limited to inbox clutter or low-quality form traffic. Obituary-related pages were being filled with junk messages at a pace of more than 150 per day, forcing staff to spend time cleaning up noise in a space that should have remained respectful and human.
Kanshi was introduced to protect that submission flow without adding friction for legitimate visitors. Instead of treating every message as technically valid until proven otherwise, Kanshi evaluated whether each condolence entry actually belonged in that context.
The result was a complete turnaround. Fox & Weeks was able to stop the flood of spam reaching those memorial pages while preserving the real messages families were waiting to see. That shifted the website back toward its intended purpose: helping people express sympathy, memory, and support without interference from abusive noise.